Dolia - Terms & Conditions

Last updated: 12/06/2025

General

These Terms and Conditions apply to www.getdolia.com, Dolia-branded apps, and other Dolia-branded sites, apps, communications and services offered by Dolia (the "Services").

The Services are owned by BLDRS S.à.r.l.-S ("BLDRS" or "us" or "we") with registered offices at The Office, 29 Boulevard Grande-Duchesse Charlotte, L-1331 Luxembourg. BLDRS is a Simplified Limited Liability Company under Luxembourg law, registered at the Luxembourg Trade and Companies Register under number B292709.

The following terms and conditions ("Terms and Conditions") govern all use of the Services and all content, services and products available at or through the Services. The user(s) ('User", "Users" or "you") is required to read these Terms and Conditions carefully.

By continuing the signup when the Terms and Conditions and Privacy Policy are presented, the User indicates to have taken full knowledge and accepts their content.

BLDRS may revise and update these Terms and Conditions at any time. Important changes will be announced on our Services. This version of the Terms and Conditions was last modified on the date referred to above.

BLDRS reserves the right to suspend or interrupt the access to or the operation of the Services, or any portion of it, as necessary to perform maintenance and/or for any other purpose and/or to modify or change the Services, or any portion of it, including namely but not exclusively by adding, removing or modifying features and options within the Services.

Service

Dolia is a digital platform providing operators in the wine value chain (namely, agents, wine producers, distributors, agencies, and individuals and companies purchasing wine) the tools to manage commercial activities.

Intellectual property

Unless otherwise indicated, the Services are our proprietary property and all source code, databases, functionality, software, Services designs, audio, video, text, photographs, and graphics on the Services (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by BLDRS.

Except as expressly provided in these Terms and Conditions, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Services, you are granted a limited license to access and use the Services and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Services, the Content and the Marks.

Registration

You may be required to register with the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Responsibility of the user

By using the Services, you represent and warrant that:

All registration information you submit will be true, accurate, current, and complete to the best of your knowledge
You will maintain the accuracy of such information and promptly update such registration information as necessary
You have the legal capacity and you agree to comply with these Terms and Conditions
You are not under the age of 13
You will not use the Services for any illegal or unauthorized purpose

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

Prohibited activities

As a user, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses
Use the Services in connection with any commercial endeavors except those that are specifically endorsed or approved by us
Circumvent, disable, or otherwise interfere with security-related features of the Services
Engage in unauthorized framing of or linking to the Services
Trick, defraud, or mislead us and other users
Make improper use of our support services or submit false reports of abuse or misconduct
Engage in any automated use of the system
Interfere with, disrupt, or create an undue burden on the Services
Attempt to impersonate another user or person
Sell or otherwise transfer your profile
Use any information obtained from the Services in order to harass, abuse, or harm another person
Use the Services as part of any effort to compete with us
Decipher, decompile, disassemble, or reverse engineer any of the software
Attempt to bypass any measures of the Services designed to prevent or restrict access
Harass, annoy, intimidate, or threaten any of our employees or agents
Delete the copyright or other proprietary rights notice from any Content
Copy or adapt the Services's software
Use, launch, develop, or distribute any automated system
Disparage, tarnish, or otherwise harm us and/or the Services
Use the Services in a manner inconsistent with any applicable laws or regulations

Responsibility of BLDRS

BLDRS will make every possible effort to provide a high quality service, and to resolve as soon as possible any technical issues that may occur. We implement best practices to ensure integrity and availability of our services. You agree to waive any recourse against BLDRS due to a technical failure in the use of the services offered on the Services.

User generated content

The Services might require you to generate content such as text, images and personal information (collectively, the "Contributions"). We reserve the right to adjust, refuse or remove, in whole or in part, any content that violates these rules or our Terms and Conditions, or for any other reason at our sole discretion.

When you create or make available any Contributions, you thereby represent and warrant that:

You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions
Your Contributions are not false, inaccurate, or misleading
Your Contributions are not unsolicited or unauthorized advertising
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone
Your Contributions do not violate any applicable law, regulation, or rule

General liability and indemnification

We are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:

The content you provide using our Services
Your use of or your inability to use our Services
Delays or disruptions in our Services
Glitches, bugs, errors, or inaccuracies of any kind in our Services
Damage to your hardware device from the use of the services
The content, actions, or inactions of third parties
A suspension or other action taken with respect to your account
Your need to modify practices, content, or behavior as a result of changes to these Terms and Conditions

Personal data

We will maintain certain data that you transmit to the Site for the purpose of managing the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site.

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

BLDRS is committed to respecting your privacy and protecting your personal information in accordance with all applicable laws. For more information on the treatment of your personal data by BLDRS, we invite you to consult the BLDRS Privacy Policy (https://BLDRS.lu/data_privacy_policy).

Payment

Payment processing

You may pay for items and services using the payment methods that BLDRS makes available through third party payment service providers ("Payment Providers"), and the Payment Provider will manage settlement of the payment to us.

When buying any services on the Services, you authorize the Payment Provider to initiate payments using your selected payment method and collect the transaction amounts on our behalf. You also agree to pay the applicable fees for services you order as they become due plus all related taxes, and to reimburse us for all collection costs and interest for any overdue amounts.

BLDRS commits to implement and maintain stringent technical and organizational measures to ensure a safe access and use of the payment processing platform but cannot guarantee a continuous secure access at all times, nor can BLDRS guarantee that the functions and payment platform hosted by the Services are free of harmful components.

Disputes and applicable law

Any legal action of whatever nature brought by either you or us (collectively, the "Parties" and individually, a "Party") shall be commenced or prosecuted in Luxembourg.

Informal Resolution

We are committed to resolving any disputes in a fair and efficient manner. Before taking formal action, you agree to contact us at [email protected] so we can attempt to resolve the issue informally. We will make reasonable efforts to address your concern within thirty (30) days.

Online Dispute Resolution (ODR) Platform

If the dispute cannot be resolved informally, and you are a consumer residing in the European Union, you may submit your complaint via the European Commission's Online Dispute Resolution platform, available at: https://ec.europa.eu/consumers/odr. This platform allows consumers and traders within the EU to resolve disputes relating to online purchases without going to court.

Applicable Law and Jurisdiction

These Terms and Conditions and any disputes arising out of or in connection with these Terms and Conditions shall be governed by and interpreted in accordance with the laws of The Grand-Duchy of Luxembourg, without regard to conflict of law principles. The provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods are expressly excluded.

The invalidity of a clause of these Terms and Conditions, for any reason whatsoever, has no effect on the other clauses of these Terms and Conditions.

Contact

For any legal or ethical questions, contact us at [email protected].

BLDRS S.à.r.l.-S., 29 Boulevard Grande-Duchesse Charlotte, L-1331 Luxembourg.